Terms of Service

1. The service

LeadBack, operated by Falcan Group LLC ("we", "us"), provides home-service businesses ("you", "your business") with missed-call detection, automated SMS follow-up, an AI conversation assistant, and appointment booking. By creating an account you agree to these terms.

2. Accounts and organizations

You are responsible for the accuracy of the business information you provide, for maintaining the confidentiality of your account credentials, and for all activity under your account. Each account operates one or more organizations; members of an organization can access its data according to their role.

3. Subscriptions and billing

LeadBack is offered on monthly subscription plans (Starter, Growth, Pro) with per-plan monthly AI conversation allowances. Payments are processed by Stripe. Subscriptions renew automatically until cancelled. Upgrades take effect immediately; downgrades and cancellations take effect at the end of the current paid period. We do not charge usage overage fees. Conversation allowances do not roll over between billing periods.

4. Your responsibilities with SMS and callers

• You are responsible for complying with applicable messaging and telemarketing laws (including the TCPA) when communicating with your callers through LeadBack.
• LeadBack identifies your business in automated messages and honors STOP opt-outs; you must not attempt to message opted-out numbers.
• Obtain and document affirmative consent for the actual sending business. A missed call alone is not SMS consent, and one business’s consent never authorizes another.
• Publish accurate business-specific SMS policies and maintain a monitored assistance contact. Consent must be optional, unchecked by default, and not a condition of purchase.
• You are responsible for the accuracy of your services, pricing policies, service area, and business hours configured in the app — the AI uses this information when speaking with your customers.

Service-related SMS program

Participating businesses may send service inquiry, missed-call follow-up, scheduling and appointment update messages through LeadBack with recorded permission. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Contact the sending business at the address displayed on its consent page. STOP revocations remain in effect; opening or resubmitting a form does not silently reverse an opt-out. Carrier delivery and campaign approval are not guaranteed.

5. AI assistant limitations

The AI assistant qualifies leads and books appointments using your configured business information and real calendar availability. It is instructed not to invent pricing, availability, or services, and to escalate to a human when it cannot help. It is not a substitute for professional judgment, and it does not provide emergency services dispatch — emergency calls are directed to appropriate emergency services.

6. Third-party integrations

Twilio, Google Calendar, and Stripe integrations require your own accounts and authorizations with those providers and are subject to their terms. You may disconnect integrations at any time; disconnecting a calendar stops real-time availability checks and new bookings until reconnected.

7. Acceptable use

You may not use LeadBack to send spam, harass individuals, collect data unlawfully, attempt to access other organizations' data, probe or bypass security controls, or misuse the AI to generate deceptive content. We may suspend accounts that violate these rules.

8. Your data

You retain ownership of your business data and your leads' data. Cancellation preserves your data through the end of the paid period. See our Privacy Policy for details on data handling.

9. Disclaimers and liability

The service is provided "as is". We do not guarantee that every missed call will be recovered or that every conversation will result in a booking. Dashboard figures such as "Estimated Revenue Recovered" are estimates of potential job value, not records of money collected. To the maximum extent permitted by law, our liability is limited to the fees you paid in the three months preceding the claim.

10. Changes and contact

We may update these terms; material changes will be announced in the app or by email. Questions: contact Falcan Group at support@falcangroup.com.